Titel

Service Integration Manager

Organisatie

Oil & Gas

Functie eisen

  • Typical Years of Experience: 12+ years in IT with years in a Telecom Company
  • Significant experience of working in a senior management role with similar dimensions to this role
  • Minimum Education or Certification: 4-year Degree related to IT
  • Current certifications in networking technology e.g. CCNP, ZScaler, Palo Alto
  • Ability to solve technical operational issues in data and voice networking based on significant knowledge and hands on experience e.g.
    • Perimeter technologies, Firewall, VPN and remote access
    • LAN/WAN/WLAN topology, Design and Implementation
    • Routing and switching protocols - OSPF, BGP, etc.
    • Network Performance tuning
    • Voice technologies e.g. IPT, call centers, SIP
    • Knowledge of Internet of Things/PCD
  • Ability to work in a team with subject matter experts in other areas e.g. hosting, clients using a good technical understanding of their areas
  • Effective and proven project management skills
  • Proven ability to exploit data and analytics to ensure delivery of secure and reliable services
  • Proven and well-developed man management and leadership skills, motivating and developing an operational team to deliver
  • Experience of working as a customer with 3rd parties
  • Strong communication and stakeholder management skills
  • Language skills, English,
  • Proven experience in managing compliance

Achtergrond opdracht

Unfortunately this position is not open to freelancers!

For our international client in The Hague we are looking for a Service Integration Manager. 

 

This role is part of the Enterprise Technology Services and Operations (ETSOM) organization whose mission is to provide secure and reliable enterprise wide IT services globally. This role is focused on delivery of Connectivity services consumed by Business units and which uses local and wide area networks, network security and voice services and associated technology.

The Service integration Manager will manage all activities for all Enterprise Services consumed by businesses for the complete Connectivity portfolio globally. The incumbent directly interfaces with both supplier and business IT stakeholders across all lines of business. These services are critical in providing the foundation layer for all IT.

The role has an extra dimension as the incumbent will be responsible for bringing Connectivity SOM readiness to insource Connectivity work from AT&T.

 

Accountabilities:

  • To develop and maintain technical skills and working relationships internally and externally such that the operational performance of the Connectivity service consumed by Businesses is secure, reliable and meets performance objectives
  • To define and sustain a service for Connectivity with the wider Operations of ETSOM and Business SOMs
  • To define and sustain a technical career path about Connectivity Operations
  • Proactively oversee a sustainable process to refresh Connectivity hardware and upgrade software consumed by business units
  • To ensure sustainable resolutions of all major operational problems in the Connectivity services scope.
  • Act as the departments technical expert when liaising with architects and other business SMEs
  • Member of the Connectivity Leadership Team and as such shares in several activities at the LT level (planning, strategy, HR, finance etc.).
  • Participate in a broad range of DRBs/Steering Teams for New Service Developments and Products, representing Connectivity SOM with decision making.

Special Challenges:

The incumbent will manage activities with a high degree of autonomy driven by operational nature and real time criticality of the role. Scope covers a subset of the Connectivity estate (China focused)

The operational nature of the role will require out of hours, sometimes unplanned, working

The role has a special challenge as the incumbent will be responsible for extending Connectivity disciplines into China. This will require program management skills and the ability to influence peers and leaders whilst managing priorities.

Opdracht informatie

Unfortunately this position is not open to freelancers!

Please send us your recent CV + a cover letter for this role (both in English) together with your availability/planned vacations and all-in hourly rate VAT (BTW) excluded.

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