Process Manager/Developer


Oil & Gas

Functie eisen

Key Skills & Behaviors:

  • Stakeholder engagement: Builds relationships and strategically collaborates across workgroups to achieve mutual outcomes
  • Process Management: Problem Solving, Process Mapping, Measuring process performance, User centric/customer driven improvements, etc.
  • Business Analysis: Translating stakeholder needs into clear and concise requirements, Solution assessment and validation 
  • Project Management: Outline improvement plans and drive on-time on-budget implementation
  • Excellent verbal and written communication skills
  • ITIL 
  • Taking Ownership
  • Fit in the Shell Culture: DE&I, Care, Team Work/Collaboration, Respect, Learner mindset, etc. 

Achtergrond opdracht

For our client Shell we have demand for a strong Process Manager/Developer to prioritize operational excellence and continuous improvements in Connectivity.


Key Responsibilities:

  • Identify, evaluate, design and implement key processes and workflows across the organization
  • Conduct root cause analysis to evaluate current processes and make recommendations and decisions for alternatives and enhancements
  • Engage with stakeholders at different levels of the organization to improve process performance, design new processes, and enhance the user experience
  • Develop benefit statements/business case to support proposed improvements and secure approval
  • Lead the design, facilitation, and trainings related to changes in process
  • Develop project plans for change initiatives
  • Gather and analyze data to support recommendations for changes to the process or the organization
  • Promptly manage issues and resolutions across all process projects to maintain operational efficiencies
  • Write, edit, and maintain process documents and supporting templates in alignment with documentation management controls (version controls, review cycles, approvals, etc.) 
  • Communicate clearly and effectively to a wide range of audiences  

Opdracht informatie


Please send us your recent CV (word) + a cover letter for this role (both in English) together with your availability/planned vacations and all-in hourly rate VAT (BTW) excluded. 

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